Orders ship within 7 - 12 working days. Delivery within South Africa takes 7 - 12 working days. Free shipping on orders over R1500.

Yes. Every Nuvexa wig is made from human hair, cuticle-aligned for a natural fall and less tangling.

Yes, human hair takes heat and colour. Use a heat protectant, and go to a professional for colouring — especially on already-lightened pieces.

Wash every 10–15 wears with sulphate-free shampoo, detangle from the ends up, and air dry on a wig stand.

We accept returns within 7 days of delivery on wigs that are unworn, unaltered and in their original packaging with the lace, tags and hair untouched. Email us with your order number to start a return. Once we receive and inspect the wig, your refund goes back to your original payment method within 5 to 7 working days. Return shipping is paid by the customer unless the item arrived damaged or incorrect.

RETURNS & REFUNDS

Because wigs are a personal, hygiene-sensitive product, we can only accept returns that meet the conditions below.

Eligible for return:
- Wigs that are unworn, unwashed, uncut, uncoloured and unstyled
- Original packaging, tags and accessories included
- Return requested within 7 days of delivery

Not eligible:
- Wigs that have been worn, washed, cut, coloured, curled or altered in any way
- Wigs with lace that has been cut, plucked or bleached
- Custom or made-to-order pieces
- Items returned without prior approval

How to return:
1. Whatsapp 081 569 4753 within 7 days of delivery with your order number and reason for return.
2. We'll confirm and send return instructions.
3. Ship the wig back securely. Return shipping is paid by the customer.
4. Once we receive and inspect it, we'll refund the item price to your original payment method within 5 to 7 working days.

Damaged or incorrect items:
If your order arrives damaged or isn't what you ordered, email us within 48 hours of delivery with photos. We'll replace it or refund you in full, and cover the return shipping.

Exchanges:
We're happy to exchange for another style, subject to the same conditions above. Any price difference is paid or refunded.

Shipping costs are non-refundable.

With proper care, 1–2 years or more, depending on texture and how often you wear it.